SHIPPING AND RETURNS POLICY

On occasion Paper Phenomenon offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up for our newsletter. Paper Phenomenon ships to most countries worldwide via USPS for all domestic and international packages.

Shipping & Handling Charges are as follows:

Depending on the size of your order, shipping charges will vary based upon shipping fees from USPS.

Rates for the United States

Flat Rate Envelopes (12-1/2" x 9-1/2" or smaller): $6.95

Legal Flat Rate Envelope: $7.25

Padded Flat Rate Envelope: $7.55

Small Flat Rate Box: $7.50

Medium Flat Rate Box: $12.80

Large Flat Rate Box: $17.60

APO/FPO/DPO Large Flat Rate Box: $16.10

For international shipping rates please visit the USPS website for rates.

Upon shipping of your order, you will receive a tracking number via email. Very important, please be sure to double check that your email address is correct to ensure delivery of important order information.

Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

The processing time for orders is 24 hours. After that, delivery time within the United States is 2-6 days, and 10-15 business days internationally. Please keep in mind that during holidays this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited our facility.

Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our facility.

Kit Club Purchases

You will receive a welcome email upon sign up which explains the shipping schedule for each kit club.

Tutorial Purchases

This purchase is an instant download. Upon completion of your purchase, you will receive two emails, (these emails will be sent to the email address associated with your purchase).

Both emails will come from orders@paperphenomenon.com. You may want to add this email address to your contacts to avoid emails going directly to your spam folder.

1st email is an Order Confirmation Notice. This is just a proof of purchase. You want to keep this for your records. You may need your invoice # in the future. We suggest you make a folder in your email account for Paper Phenomenon purchases. A folder exclusively for Paper Phenomenon purchases will allow you to keep all your Paper Phenomenon purchases in one place.

2nd email is a Download Products Notice. This email is very important. This email provides you with a link to access your file, but more importantly, this email includes an Access ID.

Why is your Access ID important? If you create an account in the Paper Phenomenon Shop – you will always have access to your instant downloadable files on demand. There will be no need to contact Paper Phenomenon Customer Service (PPCS) for help in retrieving your files. No need to provide PPCS with an invoice # as proof of purchase. No need to wait 24 hours for a response from PPCS. And you will avoid an admin fee for lost files. If you lose your files and require PPCS to send you files, you will be charged a $5 Admin fee. This fee only applies to customers with more than one request for lost files.

Tutorial & Video Combos

Tutorial & Video Combo order will be filled within 24 hours of purchase. This purchase will be delivered to you via email. You will receive an email that will contain a link to a project folder located on Box.com. Upon completion of your purchase, you will receive two emails, (these emails will be sent to the email address associated with your purchase).

1st email is an Order Confirmation Notice. This is just a proof of purchase. You want to keep this for your records. You may need your invoice # in the future. We suggest you make a folder in your email account for Paper Phenomenon purchases. A folder exclusively for Paper Phenomenon purchases will allow you to keep all your Paper Phenomenon purchases in one place.

2nd Kathy King has added you to a collaborated folder on Box. This email is very important. This email provides you with a link to access the files in the project folder. Access to the project folder is forever. You will never lose access to the folder.

PAYMENT INFORMATION

We accept PayPal MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.